Jeulia Outlet
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Free One-Year Warranty

Jeulia fully stands behind the products we sell. Therefore, all of our products are covered by a one-year warranty against manufacturing defects, starting from the day when the original order was received.

 

For repair items not covered by the one-year warranty, we will first provide a quotation to the customer and proceed with the repair only after obtaining the customer's consent.

 

Warranty Terms
1. Customer will be responsible for the shipping fee to send the items back to Jeulia.
2. Customer should make sure that items are safely packed before sending them back. Jeulia will not be responsible for any lost or stolen items.
3. When sending back the items, the customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.
4. Jeulia reserves the right to void the warranty on any items showing signs of modification, abuse, or damage beyond "normal wear", as determined by our jewelry professionals.
5. Bent, snagged, or worn prongs causing a lab-grown diamond to become dislodged but not lost due to normal wear or other damage; (please return both the lab-grown diamond and the product for repair).
 
The aforementioned manufacturer's warranty and free services apply solely to the original purchaser who bought the product from Jeulia. Any maintenance, repair, resizing, or other services performed by non-JEULIA personnel will render the manufacturer's warranty invalid.
 
The following are examples of common jewelry issues that are not considered manufacturing defects:
 

・ Discoloration is caused by contact with chemicals, cosmetics, pool water, hot tub water, or bath water.

・ Prong settings and precious metals typically show wear over time, which may require "reinforcement" or repair; these are considered normal wear and tear.

・ Loss of stones due to their falling off caused by bending, snagging, or wear of the prong setting resulting from normal wear and tear or other damage.

 

Extended Warranty Plan

Extended Warranty Plan extends bundles your pieces with an affordable protection plan which you add to your purchase during checkout , so your jewelry is covered, even after the manufacturer’s warranty expires.

Our two-year、three-year and five-year Extended Warranty Plan provides additional peace of mind beyond our complimentary manufacturing warranty by protecting and upholding the quality of your jewelry.

 

  
Extended Warranty Plan Terms

 

The extended warranty plan starts on the first day of receipt of your package.

Extended warranty plan price: 2 years, 3 years, 5 years warranty service unit price of 10%, 15%, and 20% of the selling price of the product respectively

1. If you have purchased the extended warranty service, the order initiates an exchange, and you need to make up the difference according to the price of the extended warranty

2. If your order is returned, the cost of the extended warranty on the order will also be fully refunded

3. If your order has not been shipped and you need to add or cancel the extended warranty plan, you can contact our customer service to make up the difference in price.

4. If your order has already been shipped, we will still offer to add or cancel the extended warranty plan within 30 days from the time you receive the order.

 

Please note: Cancellation of Extended Warranty Plan is not supported more than 30 days after order receipt confirmation.

 

Self-service repair instructions

Step 1: Initiate repair

CLICK HERE>

Sign in and go to “My Orders” on the dashboard to select the item(s) you want to repair.

 

Step 2: Receive a repair notification email

Once you initiate the repair (Step 1), you will receive an email titled “Notification of Your Repair Progress from Jeulia” within 48 hours. Within this email, you’ll receive further return instructions.

 

Step 3: Pack & Ship the item(s)

Enclosed is a copy of your return with the order number, full name, and email address. The package should be shipped pre-paid through a traceable method.

 

Step 4: Upload the return tracking number

Remember to sign in and upload the return tracking number once the package is shipped back.

 
Repair Flow